Shipping policy
Valid for all orders via morgenland-rugs.com & morgenland-rugs.co.uk . This policy describes delivery countries, shipping methods, times, costs, as well as return shipping costs.
1. Delivery Countries
- Germany (DE)
- Austria (AT)
- Switzerland (CH)
- Belgium (BE)
- Denmark (DK)
- Spain (ES)
- Finland (FI)
- France (FR)
- Italy (IT)
- Netherlands (NL)
- Poland (PL)
- Portugal (PT)
- Sweden (SE)
- Czech Republic (CZ)
- Norway (NO)
2. Shipping Services
The delivery is made based on size and weight through the following partners:
- DHL / DHL Freight
- DPD
- UPS
- Freight Forwarders (bulky goods)
The shipping service provider is automatically selected based on the product.
3. Delivery Times (Business Days)
| Region | Delivery Time |
| Germany | 2–4 business days |
| Austria, Netherlands, Belgium, France | 3–6 business days |
| Switzerland | 3–7 business days |
| Scandinavia | 4–8 business days |
| Southern Europe | 5–9 business days |
*For freight items (+2–4 business days). The final delivery time is displayed at checkout.
4. Shipping Costs
- Germany: Free shipping.
- Austria / EU: Prices vary depending on size and weight.
- Switzerland / Non-EU: Shipping costs depend on customs & logistics.
All costs are transparently displayed at checkout.
| Country | Shipping Fee | Return Fee | Free shipping from € |
|---|---|---|---|
| Australia | 299 € | 309 € | 3.000 € |
| Austria | Free | Free | 0 |
| Belgium | Free | Free | 0 |
| Brazil | 299 € | 309 € | 3.000 € |
| Bulgaria | 24,90 € | 34,90 € | 400 € |
| Canada | 299 € | 309 € | 3.000 € |
| China | 299 € | 309 € | 3.000 € |
| Croatia | 24,90 € | 34,90 € | 400 € |
| Cyprus | 299 € | 309 € | 3.000 € |
| Czech Republic | Free | Free | 0 |
| Denmark | Free | Free | 0 |
| Estonia | 19,90 € | 34,90 € | 400 € |
| Finland | 19,90 € | 29,90 € | 400 € |
| France | Free | Free | 0 |
| Germany | Free | Free | 0 |
| Greece | 49,90 € | 44,90 € | 1.000 € |
| Hong Kong | 299 € | 309 € | 3.000 € |
| Hungary | Free | Free | 0 |
| Iceland | 299 € | 309 € | 3.000 € |
| Ireland | 19,90 € | 29,90 € | 400 € |
| Italy | Free | Free | 0 |
| Japan | 299 € | 309 € | 3.000 € |
| Latvia | 19,90 € | 34,90 € | 400 € |
| Lithuania | Free | Free | 0 |
| Luxembourg | Free | Free | 0 |
| Malta | 299 € | 309 € | 3.000 € |
| Netherlands | Free | Free | 0 |
| New Zealand | 299 € | 309 € | 3.000 € |
| Norway | 34,90 € | 34,90 € | 400 € |
| Other | 350 € | 360 € | 3.500 € |
| Poland | Free | Free | 0 |
| Portugal | 19,90 € | 29,90 € | 400 € |
| Romania | 24,90 € | 34,90 € | 400 € |
| Russia | 299 € | 309 € | 3.000 € |
| Slovakia | Free | Free | 0 |
| Slovenia | Free | Free | 0 |
| Spain | 19,90 € | 29,90 € | 400 € |
| Sweden | Free | Free | 0 |
| Switzerland | 34,90 € | 44,90 € | 2.000 € |
| Turkey | 299 € | 309 € | 3.000 € |
| United Kingdom | 34,90 € | 44,90 € | 2.000 € |
| United States | 299 € | 309 € | 3.000 € |
Further Information
5. Returns & Costs
Returns are generally possible (**except Switzerland**).
- Costs vary by country/size.
- Costs are displayed in the returns process.
6. Customs & Taxes (Non-EU)
For Non-EU countries, the recipient bears additional customs duties, fees or import taxes.
7. Shipping Status & Tracking
After shipping, you will receive a confirmation with Tracking-ID, service provider and estimated delivery date.
8. Failed/Damaged Deliveries
Contact support immediately and report damages within 48 hours (replacement/refund according to T&C).
9. Local Pickup (Click & Collect)
Available only for Germany
For orders via our German website, we offer the option of local pickup.
This option is available exclusively to customers with delivery or billing address in Germany.
How pickup works:
- Select "Local Pickup" at checkout – provided the item is eligible.
- You will receive an email notification as soon as your order is ready for pickup.
- Pickup is only possible within the stated opening hours and upon presentation of the order confirmation.
Pickup Address:
Morgenland Teppiche
Brook 9, 20457
Hamburg, Germany
Please wait for our confirmation before coming for pickup.
Orders not picked up will be automatically cancelled and refunded after 14 days.
